Privacy Policy

Shiva Group India ("Company", "we", "our", or "us") operates the Shiva Feed Group Sales mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect information when authorized employees use the App.

1. Scope

This policy applies only to the Shiva Group India Sales App used by authorized employees and agents for order-taking and related internal business activities.

2. Information We Collect

• Personal Information: Name, company email, phone number, employee ID, and account/login credentials supplied by the Company.
• Order Information: Customer name, delivery address, products ordered, quantities, pricing, order history, and related notes entered in the App.
• Device & Technical Data: Device model, operating system version, unique device identifiers, app version, and crash logs for support and troubleshooting.
• Usage Data: Login timestamps, pages/screens accessed, actions taken, and other analytics that help improve App reliability.

3. How We Use Information

We use collected information for the following purposes:

• To authenticate and authorize employee access to the App.
• To record, process, and manage customer orders and delivery instructions.
• To send important operational notifications relevant to employees' work.
• To monitor, analyze, and improve App performance and security.
• To comply with legal obligations and internal record-keeping policies.

4. Data Sharing & Disclosure

We do not sell or rent personal data. Data may be shared only as follows:

• Internal Sharing: Within Shiva Group India for order fulfilment, reporting, payroll, or other legitimate business operations.
• Third-Party Service Providers: With trusted vendors who provide cloud hosting, analytics, push notifications, or other backend services - only to the extent necessary and under contract.
• Legal Requests: When required by law, court order, or government authority.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data. This includes encryption in transit, access controls, and restricted access for personnel. While we strive to protect your information, no system is completely secure; absolute security cannot be guaranteed.

6. Data Retention

We retain personal and order-related data as long as necessary for business operations, to comply with legal obligations, or as otherwise required by Company policy.

7. Your Rights

Employees may have rights to access, correct, or request deletion of their personal information subject to Company policies and applicable laws. To exercise these rights, contact the Company at the address below.

8. Children

The App is intended solely for authorized employees and is not directed at children under 13. We do not knowingly collect information from children.

9. Changes to this Policy

We may update this Privacy Policy occasionally. When we make material changes, we will post the updated policy inside the App and update the Effective Date above.

10. Contact

If you have questions or requests regarding this Privacy Policy, contact: